Both FixYa and SupportSpace have demonstrated that there is significant consumer demand for online technical support services by taking very different approaches. While FixYa provides free access to a large repository of valuable troubleshooting insights, in addition to expert services, SupportSpace connects consumers with certified experts that resolve technical problems on web-connected devices.
If It Ain’t Broken, Don’t Fix It: FixYa Raises $6M
Another Israel/California based startup makes the headlines: Fixya, a site dedicated to help customers troubleshoot electronic devices, has just announced a series B funding of $6 million led by Mayfield Fund, and Pitango Venture Capital. FixYa is a user generated customer service platform, enabling visitors to search for answers about their product-related questions. The FixYa …
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